Support at Retail Technology Experts (RTE)
Retail Technology Experts’ support model is focused on providing prompt, excellent technical support. Having RTE technical support affords you the benefit of a more efficient system where your calls are promptly answered by our Technical Support Team. Make sure you have all the support tools to insure your success!
A Retail Technology Experts Support Contract will allow you invaluable access to an expert support team, ready to handle any issues large or small. With you every step of the way, RTE will provide excellent support from answering “how to” questions to customizing your systems and making sure that they are working optimally for you. Have our years of expertise work for you and your business! Peace of mind is just a phone call away; ensure the efficiency of your retail operation today!
Free monthly instructional seminars/webinars are also available. These great resources cover the “how-to’s” related to the many features and functions of your point of sale software and how to best leverage these. Get the most out of your system with our educational resources!
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Benefits to having technical support from Retail Technology Experts:
• Unlimited support calls
• Toll-free access number
• Guaranteed response time within 1 hour
• Urgent priority status for system-down emergencies
• Priority over customers without support contracts
• Low, fixed monthly fee
• Can be set-up using ACH for “hands-free” payments
• 5% Discount on consumables
• No additional fees for after hours support